Terms of Service

Last updated: December 2024

1. Introduction and Acceptance

Welcome to Ride Helix Limited ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website ride-helix.com and our smart home installation services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Company Information

Company Name: Ride Helix Limited
Registered Address: 42 Tech Park Way, Cambridge, CB4 0WS, United Kingdom
Contact Email: [email protected]
Contact Phone: +44 1223 456789
Company Registration: Registered in England and Wales

3. Services Description

Ride Helix provides smart home technology solutions including but not limited to:

Smart lighting systems installation and configuration
Home security systems and smart cameras
Home automation and control systems
Smart thermostat installation and setup
Voice assistant integration
Ongoing technical support and maintenance

4. Eligibility and Account Registration

To use our services, you must:

Be at least 18 years of age
Have the legal capacity to enter into binding contracts
Provide accurate and complete information when requested
Maintain the security and confidentiality of your account information

5. Service Booking and Consultations

5.1 Consultation Process

Our service process typically includes:

Initial consultation to assess your smart home needs
Customized proposal and quotation
Site survey and technical assessment
Installation scheduling and execution
System testing and user training
Ongoing support and maintenance options

5.2 Quotations and Pricing

All quotations are valid for 30 days unless otherwise specified. Prices may vary based on:

Property size and complexity
Selected smart home products and brands
Installation requirements and customization
Additional services requested

6. Payment Terms

6.1 Payment Schedule

Deposit: 25% deposit required upon acceptance of quotation
Progress Payment: 50% due upon commencement of installation
Final Payment: 25% due upon completion and your satisfaction

6.2 Payment Methods

We accept the following payment methods:

Bank transfer (BACS)
Credit/Debit cards (Visa, Mastercard, American Express)
Cheque (with prior arrangement)

6.3 Late Payments

Late payment charges of 1.5% per month may apply to overdue amounts. We reserve the right to suspend services for non-payment.

7. Installation and Service Delivery

7.1 Access Requirements

You must provide:

Reasonable access to your property during agreed hours
Safe working conditions for our technicians
Necessary permissions for installations
Clear information about any special requirements or constraints

7.2 Installation Standards

All installations will be carried out:

In accordance with British Standards and building regulations
By qualified and certified technicians
With genuine manufacturer-approved products
To industry best practices and safety standards

8. Warranties and Guarantees

8.1 Installation Warranty

Workmanship: 2-year warranty on all installation work
Products: Manufacturer warranties apply (typically 1-5 years)
System Integration: 1-year warranty on system configuration

8.2 Warranty Exclusions

Warranties do not cover:

Damage caused by misuse, neglect, or unauthorized modifications
Normal wear and tear
Damage from power surges, lightning, or other external factors
Compatibility issues with third-party products not installed by us

9. Limitation of Liability

To the maximum extent permitted by law:

Our liability is limited to the value of the specific service or product in question
We are not liable for indirect, consequential, or punitive damages
We are not responsible for data loss or privacy breaches of connected devices
Our liability for any claim is limited to £10,000 or the contract value, whichever is lower

10. Intellectual Property

All content on our website, including text, graphics, logos, and software, is our property or licensed to us and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

12. Cancellation and Refunds

12.1 Customer Cancellation Rights

Before Installation: Full refund if cancelled more than 48 hours before scheduled installation
Within 48 Hours: 50% refund due to preparation costs
After Installation Begins: No refund, but warranty terms apply

12.2 Company Cancellation Rights

We may cancel services if:

Payment is not received as agreed
Access to property is denied or restricted
Unsafe working conditions are encountered
Requested installations violate building regulations

13. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or supplier issues.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

15. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

16. Changes to Terms

We may modify these Terms at any time by posting updated terms on our website. Continued use of our services after such changes constitutes acceptance of the modified Terms.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any written quotation or contract, constitute the entire agreement between you and Ride Helix regarding our services.

19. Contact Information

For questions about these Terms or our services, please contact us:

Email: [email protected]
Phone: +44 1223 456789
Address: 42 Tech Park Way, Cambridge, CB4 0WS, United Kingdom
Business Hours: Monday-Friday 9:00 AM - 6:00 PM GMT

20. Dispute Resolution

We are committed to resolving any disputes amicably. If you have a complaint:

Contact us directly using the information above
We will acknowledge your complaint within 2 business days
We will investigate and respond within 14 business days
If unsatisfied, you may pursue alternative dispute resolution or legal remedies